Request Management
Replace email and WhatsApp trails with configurable request types that route, escalate and close themselves — with a complete audit trail on each one.
From web or mobile in a few taps, with the right fields enforced.
Every employee ask tracked to closure.
What changes after Request Management goes live
Each figure below is the difference customers measured between their old way of working and their first three months on EmplAI request management.
Inside Request Management
Plain-language capabilities, no jargon.
Configurable request types
Letters, ID cards, reimbursements, shift changes, IT access, grievances — define fields and rules per type.
Automatic routing
Requests reach the right approver based on department, grade, location or amount.
SLA and escalation
Clocks run on every stage; breaches escalate without anyone chasing.
Document generation
Approved letters generate from templates and publish to the employee instantly.
Full audit trail
Who asked, who approved, what changed and when — permanently recorded.
Employee visibility
Requesters see exactly which stage their request sits at.
How it runs without human intervention
Four steps that execute on their own, every time.
Raise
From web or mobile in a few taps, with the right fields enforced.
Route
Rules decide the approver chain — no manual assignment.
Escalate
Idle stages escalate up the hierarchy automatically.
Close
Outcome, document and notification are delivered together.
- Rule-based approver assignment
- SLA timers with automatic escalation
- Template-driven letter generation on approval
- Auto-closure and satisfaction capture
See Request Management on your own process
A 30-minute walkthrough across attendance, payroll, documents and reports — configured with your own policies.