Workforce
| Metric | Formula |
|---|---|
| Headcount | Active employees at period end |
| Attrition % | Exits ÷ average headcount × 100 |
| Early attrition % | Exits within 12 months ÷ joiners in the same window × 100 |
| Internal mobility % | Internal moves ÷ average headcount × 100 |
| Span of control | Employees ÷ managers |
Time and attendance
| Metric | Formula |
|---|---|
| Absenteeism % | Unplanned absent days ÷ scheduled days × 100 |
| Overtime % | Overtime hours ÷ regular hours × 100 |
| Shrinkage % | (Leave + absence + training + break) ÷ scheduled hours × 100 |
| Punctuality % | On-time punches ÷ total punches × 100 |
| Roster fill % | Filled shift slots ÷ required slots × 100 |
Cost and payroll
| Metric | Formula |
|---|---|
| Cost per productive hour | Total people cost ÷ productive hours |
| Payroll accuracy % | (1 − corrections ÷ payslips) × 100 |
| Leave liability | Encashable balance × applicable daily wage |
| Revenue per employee | Revenue ÷ average headcount |
| Cost to hire | Total hiring spend ÷ hires |
Process health
| Metric | Formula |
|---|---|
| Approval cycle time | Average hours from request raised to closed |
| Regularisation rate | Regularisations ÷ working days × 100 |
| Policy acknowledgement % | Acknowledged ÷ assigned × 100 |
| Ticket reopen rate | Reopened requests ÷ closed requests × 100 |
| Document expiry backlog | Expired documents still open at period end |
This resource is shared for general guidance. Rules, rates and due dates change and vary by state and establishment — confirm the current position with your advisor before acting on it.
Back to the resource library